Customer Testimonials

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Google Jul 6, 2024

I recently purchased a GX 550 from Lexus of Memphis, and I couldn't be happier with the experience. Ricky Tran was incredibly helpful and kept me informed throughout the entire process, even though I had a down payment for 7 months. His dedication and consistent communication made the wait worthwhile. Ricky's professionalism and attention to detail ensured that everything went smoothly from start to finish. I highly recommend Lexus of Memphis and especially Ricky Tran for anyone looking to buy a Lexus. Thank you for the exceptional service!

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Google Jun 28, 2024

I had the best experience with Caitlyn! I was lied to for no reason and disregarded at the Jackson Lexus dealership. Caitlyn was a godsend! She was very professional and so easy work with especially virtually. I was able to get the car of my dreams for a great price! I have nothing but amazing things to say about Caitlyn Roeder! If you get a chance to choose your salesperson, please choose Caitlyn! She's the best!!

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Google Jun 25, 2024

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Google Jun 24, 2024

An absolutely stellar experience in acquiring a Pre-Owned Acura RDX for our daughter, which included trading in a VW Beetle. Ask for John Lau in the Sales Department. I couldn't have asked for a better guide in walking us through the transaction.

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Google Jun 22, 2024

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Google Jun 20, 2024

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Google Jun 12, 2024

My godson had work on his truck. Took less than an hour!

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Google Jun 3, 2024

It's always a pleasure.

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Google May 30, 2024

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Google May 18, 2024

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Google May 7, 2024

must say every body was very polite and helpful. thanks

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DealerRater May 6, 2024

Joey is top notch. Always on point and very professional. Courteous and trustworthy. I love the communication and his patience.

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Google May 6, 2024

Great customer service

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DealerRater May 5, 2024

Great team that performs their job with pride and a great sense of care for all their customers needs.

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Google May 5, 2024

After an unfortunately slow start, my experience was very positive. Everyone was considerate and helpful.

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Google May 5, 2024

Excellent customer service with Mike McPherson!

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DealerRater May 5, 2024

Excellent Service! I came for recall (programing issues) and it was handled quickly and the staff was on top of it. Best experience I have ever had a service department. I can't say enough about how good the service was.

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Google May 5, 2024

As can always be expected at LEXUS of MEMPHIS every one was helpful and fixed the problem I was having as quickly as possible

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DealerRater May 4, 2024

Mike is a true Professional “PROMOTE NOW “ He always have answers and not Excuses! Everyone’s friendly there and I’ll be buying my Next 2 Lexus’s there at year end! OohRah Semper Fi

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Google May 2, 2024

Very professional

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Google Apr 27, 2024

Did my first 5,000 mile service and it went smooth as silk. I was in and out within an hour and fifteen minutes!!

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DealerRater Apr 26, 2024

The service is always trustworthy, timely and per what was agreed upon. The loner was great, since I only have 1 car. The car was washed and vacuumed. I am please with the results.

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DealerRater Apr 22, 2024

Excellent service. Service was Timely. No hassle. Johnny was super nice, helpful, informative and efficient.

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Google Apr 21, 2024

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DealerRater Apr 20, 2024

Service Dept is always friendly and helpful. Loaner was great. Service advisor always the best-Terry. He was not there this time and I had Jasmine and she was terrific.

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Google Apr 20, 2024

Thanks to Johnny for never overcharging. Johnny is helpful in anyway he can be.

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DealerRater Apr 20, 2024

The service dept. has performed as required and usually have your vehicle ready as promised. I have usually only had maintenance done at this dealership.

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Google Apr 19, 2024

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Google Apr 19, 2024

Thank you to my service advisor Joey who assisted me with my GX 460 maintenance.

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Google Apr 19, 2024

Have never had a better car service experience. I was in and out within 30 minutes and they called to give an update each day until my car was ready. Joey was amazing!

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Google Apr 18, 2024

Big shoutout to Mike McPhearson and Lexus of Memphis for servicing and taking care of my Lexus today. Great Service. Great Folks. Thank You.

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Google Apr 16, 2024

Lexus of Memphis is a quality dealer, ask for Gary Harbor if you’re in the market as you can’t go wrong!! Loving my RX 350

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Google Apr 14, 2024

Lexus fixed my problem. Good job

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DealerRater Apr 14, 2024

Very positive experience overall-Johnny was excellent, he explained everything clearly and kept me informed throughout the process- the waiting room was maintained very well,including snacks-the wait time was reasonable and the Carr was returned washed

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Google Apr 13, 2024

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Google Apr 13, 2024

The services was good. The wait was not to long. There was a small miscommunication on my part. Overall, it was good.

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DealerRater Apr 11, 2024

Gary, Brian and the rest of the team at Lexus of Memphis made the whole process simple and quick, they went through all the options of the car took the time to set up car play with my phone and the finance process was very well explained and was on done electronically on the screen built into to his desktop. This is our 2nd car we have purchased from them.

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Google Apr 11, 2024

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DealerRater Apr 11, 2024

We always ask for Mike. Fantastic communication! and service. Mike is east to work with

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Google Apr 10, 2024

Excellent

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Google Apr 10, 2024

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Google Apr 10, 2024

Great dealership, good price

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Google Apr 10, 2024

Joey and the whole staff are wonderful! Love the teamwork 😊

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Google Apr 10, 2024

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Google Apr 10, 2024

Required work was completed in timely manner. I was notified, and received my car earlier than expected.

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DealerRater Apr 10, 2024

This is our second purchase, and they have always been professional and easy to work with. They listen and help streamline the process.

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DealerRater Apr 10, 2024

John Lau was a great salesman! He really went above and beyond to get me the right car within the parameters l provided. The entire staff was terrific!

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Google Apr 10, 2024

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Google Apr 10, 2024

I am very excited to have become a Lexus owner and look forward to the support I am sure I will enjoy as long as I own my Lexus. Everyone I have dealt with at Lexus of Memphis have been so helpful. Sharon Jones

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Google Apr 10, 2024

Everone was very professional and friendly. Car was actually completed a bit before the time that I was given. Was very comfortable in their customer lounge.

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Google Apr 10, 2024

John Lau is a terrific salesman! He went above and beyond to get the right vehicle for me within the parameters l provided. The entire staff was great!

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Google Apr 9, 2024

Super easy to work with and made it feel like we mattered to them as well. Great transaction.

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Google Apr 9, 2024

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DealerRater Apr 9, 2024

Johnny was very knowledgeable about the service needs of my Lexus vehicle. He explained the services needed for my vehicle and didn’t try to get me to get unnecessary service performed. He has been able to get me a courtesy vehicle every time I’ve brought my vehicle in for service. Mr. Sherrod showed me in detail how to operate the features on the courtesy vehicle and not just hand me the keys and leave me to figure them out.

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DealerRater Apr 9, 2024

Lexus of Memphis was very helpful in their service. The service area was very clean, and the employees were very professional.

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DealerRater Apr 9, 2024

Friendly staff, clean servuce department. Work is always completed on time and is well done.

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Google Apr 9, 2024

Very pleased with the attention given to my desires. Very helpful and friendly.

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Google Apr 9, 2024

Working with Gary at Lexus of Memphis was an awesome experience! He was very attentive to every concern and very accommodating as our car was fixed and we lived out of town. We will continue to take our Lexus to Lexus of Memphis because of their great service and the quality of their work!

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Google Apr 9, 2024

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Google Apr 9, 2024

Mike is ALWAYS so professional and I “wait” until he is free, no matter how long it takes. The entire team is great!

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Google Apr 9, 2024

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DealerRater Apr 9, 2024

On time performance is of my car, no delay very courteous and knowledgeable about my car.

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Google Apr 9, 2024

I worked with a great team that were very fast, friendly, and knowledgeable to get me into my new Lexus. It was the fastest that I have ever spent time at a dealership to purchase a vehicle. Thank you!

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Google Apr 3, 2024

I had an issue with 2023 Lexus NX and the service department was great. I had been another location and wasn’t able to get my light cleared off and sensors to work. Spoke with Mr Gary York and was assured they could take care of it and they did. Hats off to the service department. Jasmine and Mike were outstanding.

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Google Mar 19, 2024

Love this location in Memphis, TN and the representative, Page, who always prays for me everytime I speak with her!

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Google Feb 23, 2024

Anthony was Great. My experience was painless. Perfect follow up and dedication to the customer.

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Google Feb 18, 2024

Top notch! I can’t say enough about all the great service John and Lexus of Memphis showed me. Love my new RX350!!

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DealerRater Feb 17, 2024

Lexus of Memphis is exceptional in its service. It is prompt and detailed in its list of its sevices peformed and priced. From the time I make my appointment with Joey until I am warmly greeted, checked-in, and sit down with Joey and listen to his explanations, I know I am dealing with the best.

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DealerRater Feb 14, 2024

Gary was very professional and ready to help. Answered my many questions and concerns. Very easy to do business with.

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Google Feb 14, 2024

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Google Feb 13, 2024

Johnny was friendly, and he made my experience comfortable, and he updated me frequently on what services were being rendered, and I was in and out of Lexus in a timely manner

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DealerRater Feb 13, 2024

This dealership went above and beyond the requirements that were needed. They explained everything in detail and also delivered the vehicle to my residence.

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Google Feb 13, 2024

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Google Feb 13, 2024

Joey has been my service provider at Lexus of Memphis for many years, and I hope he doesn't ever leave. His explanations are clear, and I believe he has always been straight with me about maintenance and repairs.

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Google Feb 13, 2024

I don't know of a thing they could do better. Great buying and service experience.

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Google Feb 12, 2024

Prompt appointments, serviced in a timely manner. Great work.

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Google Feb 12, 2024

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Google Feb 12, 2024

I cannot write enough amazing things about Lexus of Memphis. My fiancé and I recently purchased a pre-owned BMW from them. We had shopped around at various dealerships and we found that Lexus of Memphis provided the BEST customer service and communication. We bought the vehicle and the next day had an issue with the air conditioner. Lexus sent us to the BMW dealership and took care of everything -- made sure to follow up that we were pleased and that the issue had been fixed. It ended up being a $6,000 fix and Lexus paid for the entire bill. They ...

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Google Feb 12, 2024

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DealerRater Feb 12, 2024

Good service clean facilities similar to Subaru except Subaru service mechanics video tape work and explain what was done…that’s pretty cool!

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Google Feb 12, 2024

John was awesome! I really liked the Lexus i bought and i like the way John worked with me on my car buying experience! I’m coming back at the end of the year to buy a Lexus truck with John! John for president of the United States of America!

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Google Feb 12, 2024

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DealerRater Feb 12, 2024

John was very accommodating and willing to answer my questions. Made arrangements for me to pick up car, and I was very pleased with the service. Definitely will comeback!

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Google Feb 12, 2024

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Google Feb 12, 2024

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Google Feb 12, 2024

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Google Feb 11, 2024

Tom Burgess is a wonderful man! Hard working, trust worthy & honest he is the real deal! This is the 2nd car I’ve bought from Tom!

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Google Feb 11, 2024

Very professional and friendly. Great service for my 2008 RX 400h.

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DealerRater Feb 11, 2024

Excellent, very professional, yet personal , The quality of the vehicle is reflected by the service provided

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Google Feb 11, 2024

Excellent service manager. Very pleasant personality and always go above and beyond to satisfy customers. Thank you Mike and Lexus for being the absolute best!!!!!

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DealerRater Feb 11, 2024

John did an overall excellent job of completing the paperwork, arranging delivery and explaining the vehicles features to us. Mr. Wood in finance understood our desires and we didn't waste time in his office. One miscue was our desire to have a hitch installed and we made the deal on Monday agreeing to a 1000.00 fee to have it done before delivery on Wednesday. It seems parts either didn't have the parts or in the end we were told they didn't want to install it. Either way we didn't get what we agreed to. That was the ...

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DealerRater Feb 11, 2024

The Lexus Memphis dealership is awesome! Every person I have be assisted by over the years has been helpful and knowledgable, whether over the phone or in person. I enjoy waiting in the customer lounge while they address my issue. On occasion, I have needed a loaner car and they have always accommodated me..

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DealerRater Feb 11, 2024

I really enjoyed Caitlyn for my purchase experience in Memphis. I was disappointed with what I got for my trade-in for my 2022 4 Runner at its low mileage of 8,000 miles that was on it, it being in mint garage kept condition.

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DealerRater Feb 11, 2024

Ricky Tran is the best. Easy to work with. Follows up reliably. Knows the details of the cars. Couldn't have been better.

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Google Feb 11, 2024

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Google Feb 11, 2024

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Google Feb 11, 2024

Lexus Service is the best I've experienced, one of the main reasons for my decision to continue to buy a Lexus

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Google Feb 11, 2024

For the two past services I have not been totally satisfied, my vehicle was not washed & the battery in my key fob was not replaced as stated, had to get battery from Auto Zone ,other than that I'm somewhat satisfied

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Google Feb 11, 2024

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Google Feb 11, 2024


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