Customer Testimonials
Stephen was professional and knowledgeable. He answered my questions and was patient because I am not tech savvy. I would recommend him to everyone.
Sales experience was straight forward and honest. They did not try to add on items at the last minute. I think document fees are a rip off, but everyone in town does it. My main complaint is: Don't send a follow up email and say you are always available for help after the sale and then do not even respond to my questions. I guess once the salesman makes the sale, it's up to me to contact the service department for simple questions.
Strongly recommend this Dealership for vehicle purchases, as I have purchased multiple vehicle from them over the years, and my experience has always been good. My sales person, Gary Harber is great, easy to work with, and provided a great purchase experience!!! The service department is the best that I have every dealt with!!!
Lexus of Memphis has the finest Service Department I have ever dealt with. I've been a customer since 2000, working with Gary York and Mike McPherson. Their staff of Advisors, mechanics and technicians communicate well and are excellent in their work of preventive maintenance and repairs, when needed.
Mike McPherson Best Service Advisor always gives excellent advice always answers his cell phone even when he's busy
The mechanic did an excellent job on our automobile. We will definitely be bringing it back to Lexus of Memphis in the future. Thank you
very nice and professional. I am a repeat customer -great place to buy a vehicle.
I am thoroughly pleased with the Lexus dealership. They have been very responsive to my needs. Service has been exceptional.
Lexus of Memphis - Best dealership Mike McPherson - Best Service advisor I have been a customer here for over 20 years and 3 owned Lexus vehicles and I wish to continue.
The experience at Lexus of Memphis is always incredible. Whatever you think the service requires to your vehicle is done and they also check for anything else they think needs to be done and recommended..
Mike always provide great customer service when I come and get my car serviced and. Appreciate him
We had a wonderful experience with John McCoy, our sales representative. He was extremely helpful and a pleasure to work with. We also had a great experience with Ron Wood i Finance. They are both first class in dealing with customers!
Prompt, polite, knowledgeable, helpful answering your questions, professional, strives for profection, always has customers best interest in mind resolving issues,
I have been coming there for service in my vehicle for three years and so far is great services I can speak highly of Joey He always have a genuine concern for my needs And he’s very informative also, Sharon Woodard she’s always good at helping me get the service I need done.
I was served in a timely manner. Monte was courteous. I enjoy my Lexus NX!
I received excellent customer service from Mike. Everyone is always pleasant, friendly, positive and helpful.
Lexus of Memphis always does quality repair work the first time round. You never have to go back to have work done again.
It was very easy to get an appointment at Lexus of Memphis for new tires. I also had to get some warranty covered work completed on two wheels. They gave me a loaner car that was new and very nice. They showed me how to work it before I pulled off the lot. My car was finished in two days and everything was great! It drives like a new car! Joey was wonderful to work with and very friendly. I highly recommend them!
The service advisor was professional and helpful. I waited for my service and it was extremely fast.
Gary York and Joey in the service department provided excellent service. I highly recommend them.
When arriving the attendants and employees are very kind, patience and professional. Atmosphere is nice.
Wonderful experience. Everyone was friendly and professional. John McCoy was our consultant and he was great. Highly recommend.
I had a wonderful experience! Thanks Gary!
I was so impressed with how staff treated me. One young man even took the time to give me some encouragement through my trying time.
Always courteous and professional.
I just Relocated from another state… my car needed the big service Johnny was very knowledgeable and helpful my Lexus has now found her new home for maintenance
Mike in service is excellent!
Best car service as always! Will never own anything but a Lexus!
Great experience!
Best customer service from any dealership I have worked with. The service department always friendly and helpful. Nice to see employees who have pride in their jobs. Mike McPherson is my consultant and he is easy to work with and knows his business.
Everyone was very friendly. Tom and Paige did an awesome job. Very informative and trustworthy. Made things easy and simple for us to understand.
Service was courteous and efficient
My favorite dealer in the city. Very knowledgeable employees and a very welcoming environment. Any work I need done is completed in a timely manner and returned to me like new every time.
As always Lexus of Memphis gives such good service - professional, helpful, and even washed my car!
Love my Lexus dealership!
The associates at Lexus of Memphis are very knowledgeable and helpful. Joey Guasco is my consultant and he is very knowledgeable and he makes sure that I receive excellent service for my car.
The Service Department of Lexus of Memphis is outstanding, Mike McPherson always takes care of all of my concerns.
I live out of state but needed to service my SUV before returning home. I chose Lexus of Memphis and have not been disappointed. They are courteous, professional, and very honest with what's going on with your vehicle. I will continue to service my car here when I can't wait return to my dealership in Texas.
The salesman John was excellent. He kept me informed throughout sales process. The dealership gave me more for trade in than I expected.
I have always had a good experience with the dealership ever time I take my vehicle in for service.
Best service⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Seamless transaction. Expedient and efficient. We would and will certainly recommend Lexus of Memphis without hesitation
I brought my wife’s car in for service it was done in a timely manner by highly trained professions Mike is the best in the business.
Lexus of Memphis is awesome. Johnny is always very nice and makes sure my car taken is care of. Nice atmosphere and everyone is very professional.
As usual, I had a superior experience at Lexus of Memphis! Mr. Mike always takes good care of me.
I have enjoyed my experience with Lexus. Everyone has been pleasant to work with.
I really didn't get but my tires rotated
I have been a customer of Mike McPherson and this dealership for over 20 years and they have NEVER failed me. They are why I drive a Lexus!
Ricky did an excellent job and was very informative.
Lexus of Memphis is the best car dealership in Memphis. They are professional, helpful, & follow through w/ all their promises for their warranties & all post purchase service.
The services I receive on My 2017 Lexus RX 350 , has been pretty good. I thank MIKE McPHERSON for that..
Mr. Tom Burgess was wonderful to deal with; very professional, courteous, understanding, patient, and not pushy. We are very pleased with our new Lexus. Our only concern is that we are awaiting the chip for our second key.
Mike solved my issue and took care of my needs. But you better get there early!!!!
Lexus of Memphis is just the best. After purchasing my first vehicle, the whole team has been nothing but professional and extremely helpful. The service is convenient and luxurious. They continue to go out of their way to achieve customer satisfaction!
Scheduling my service department appointment was easy and fast. They were polite and efficient. They went out of their way to accommodate a special problem. I have returned to this dealership for years for cars and service.
Mike McPherson in always top notch. He is never too busy to help and my car was finished quickly!!
Very personable. Great experience
I’ve been going to Lexus of Memphis since 2000…Johnny is the first Service Advisor to tell me up front what the service fees will be! Johnny was honest, patient, and professional. Johnny is a true asset to Lexus of Memphis!!!
I am a returning customer of Lexus of Memphis and couldn’t be happier. I came back because of the service department and the care given to customers. No other dealership matches them.
Service department took care of me on short notice while I was traveling. Got me safely back on the road. Much appreciated.
Good communication! Easy to deal with. Mike is awesome in service. I would definitely recommend.
As always,Johnny Robertson, Service Advisor at the Lexus Dealership provides excellent service. He’s very personable and professional! He’s also, very attentive to his customers needs. He doesn’t hesitate to let you know how important you are to him as a customer. I’m very fortunate to have him as my Service Advisor. Kudos to Johnnie!!!
Great people and everyone is eager to do whatever it takes to make sure you are satisfied.
We wanted to thank and recognize Johnny Robertson for his outstanding support, dedication and professionalism to us recently in servicing our car. His attitude and attention to detail are top notch! Thanks Johnny for a job well done!
Every aspect of my experience here was absolutely amazing! Their customer service is top notch! Their work is impeccable! They communicate every step of the way in the process. I am forever a return customer!
Absolutely superb customer service. Just what you would expect from a luxury car dealer. Wonderful experience. Our sales consultant, Ricky, is out of this world. He went above and beyond to provide excellence. Buying a car is never an "exciting" process but everyone at this dealership did their best to make it a good experience as I parted with my money for a nice car. Thank you Lexus of Memphis crew -- I'm very impressed.
Friendly prompt service. Get much better customer service from Lexus than I had from BMW/Mercedes.
Started looking for a small SUV. Found a good candidate in the RX350. Sales person was very knowledgeable and helpful.
This was the easiest purchase - ever! No haggling straight forward. Brian got us the vehicle that we wanted and best of all he tracked it from is assembly in Japan through the shipping progress
I recently purchased a GX 550 from Lexus of Memphis, and I couldn't be happier with the experience. Ricky Tran was incredibly helpful and kept me informed throughout the entire process, even though I had a down payment for 7 months. His dedication and consistent communication made the wait worthwhile. Ricky's professionalism and attention to detail ensured that everything went smoothly from start to finish. I highly recommend Lexus of Memphis and especially Ricky Tran for anyone looking to buy a Lexus. Thank you for the exceptional service!
I had the best experience with Caitlyn! I was lied to for no reason and disregarded at the Jackson Lexus dealership. Caitlyn was a godsend! She was very professional and so easy work with especially virtually. I was able to get the car of my dreams for a great price! I have nothing but amazing things to say about Caitlyn Roeder! If you get a chance to choose your salesperson, please choose Caitlyn! She's the best!!
An absolutely stellar experience in acquiring a Pre-Owned Acura RDX for our daughter, which included trading in a VW Beetle. Ask for John Lau in the Sales Department. I couldn't have asked for a better guide in walking us through the transaction.
My godson had work on his truck. Took less than an hour!
It's always a pleasure.
must say every body was very polite and helpful. thanks
Joey is top notch. Always on point and very professional. Courteous and trustworthy. I love the communication and his patience.
Great customer service
Great team that performs their job with pride and a great sense of care for all their customers needs.
After an unfortunately slow start, my experience was very positive. Everyone was considerate and helpful.
Excellent customer service with Mike McPherson!
Excellent Service! I came for recall (programing issues) and it was handled quickly and the staff was on top of it. Best experience I have ever had a service department. I can't say enough about how good the service was.
As can always be expected at LEXUS of MEMPHIS every one was helpful and fixed the problem I was having as quickly as possible
Mike is a true Professional “PROMOTE NOW “ He always have answers and not Excuses! Everyone’s friendly there and I’ll be buying my Next 2 Lexus’s there at year end! OohRah Semper Fi
Very professional and friendly service.
Did my first 5,000 mile service and it went smooth as silk. I was in and out within an hour and fifteen minutes!!