Customer Testimonials
Everyone was very friendly. Tom and Paige did an awesome job. Very informative and trustworthy. Made things easy and simple for us to understand.
As always Lexus of Memphis gives such good service - professional, helpful, and even washed my car!
Love my Lexus dealership!
The associates at Lexus of Memphis are very knowledgeable and helpful. Joey Guasco is my consultant and he is very knowledgeable and he makes sure that I receive excellent service for my car.
The Service Department of Lexus of Memphis is outstanding, Mike McPherson always takes care of all of my concerns.
I live out of state but needed to service my SUV before returning home. I chose Lexus of Memphis and have not been disappointed. They are courteous, professional, and very honest with what's going on with your vehicle. I will continue to service my car here when I can't wait return to my dealership in Texas.
The salesman John was excellent. He kept me informed throughout sales process. The dealership gave me more for trade in than I expected.
I have always had a good experience with the dealership ever time I take my vehicle in for service.
Best service⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Seamless transaction. Expedient and efficient. We would and will certainly recommend Lexus of Memphis without hesitation
I brought my wife’s car in for service it was done in a timely manner by highly trained professions Mike is the best in the business.
Lexus of Memphis is awesome. Johnny is always very nice and makes sure my car taken is care of. Nice atmosphere and everyone is very professional.
As usual, I had a superior experience at Lexus of Memphis! Mr. Mike always takes good care of me.
I have enjoyed my experience with Lexus. Everyone has been pleasant to work with.
I really didn't get but my tires rotated
I have been a customer of Mike McPherson and this dealership for over 20 years and they have NEVER failed me. They are why I drive a Lexus!
Ricky did an excellent job and was very informative.
Lexus of Memphis is the best car dealership in Memphis. They are professional, helpful, & follow through w/ all their promises for their warranties & all post purchase service.
The services I receive on My 2017 Lexus RX 350 , has been pretty good. I thank MIKE McPHERSON for that..
Mr. Tom Burgess was wonderful to deal with; very professional, courteous, understanding, patient, and not pushy. We are very pleased with our new Lexus. Our only concern is that we are awaiting the chip for our second key.
Mike solved my issue and took care of my needs. But you better get there early!!!!
Lexus of Memphis is just the best. After purchasing my first vehicle, the whole team has been nothing but professional and extremely helpful. The service is convenient and luxurious. They continue to go out of their way to achieve customer satisfaction!
Scheduling my service department appointment was easy and fast. They were polite and efficient. They went out of their way to accommodate a special problem. I have returned to this dealership for years for cars and service.
Mike McPherson in always top notch. He is never too busy to help and my car was finished quickly!!
Very personable. Great experience
I’ve been going to Lexus of Memphis since 2000…Johnny is the first Service Advisor to tell me up front what the service fees will be! Johnny was honest, patient, and professional. Johnny is a true asset to Lexus of Memphis!!!
I am a returning customer of Lexus of Memphis and couldn’t be happier. I came back because of the service department and the care given to customers. No other dealership matches them.
Service department took care of me on short notice while I was traveling. Got me safely back on the road. Much appreciated.
Good communication! Easy to deal with. Mike is awesome in service. I would definitely recommend.
As always,Johnny Robertson, Service Advisor at the Lexus Dealership provides excellent service. He’s very personable and professional! He’s also, very attentive to his customers needs. He doesn’t hesitate to let you know how important you are to him as a customer. I’m very fortunate to have him as my Service Advisor. Kudos to Johnnie!!!
Great people and everyone is eager to do whatever it takes to make sure you are satisfied.
We wanted to thank and recognize Johnny Robertson for his outstanding support, dedication and professionalism to us recently in servicing our car. His attitude and attention to detail are top notch! Thanks Johnny for a job well done!
Every aspect of my experience here was absolutely amazing! Their customer service is top notch! Their work is impeccable! They communicate every step of the way in the process. I am forever a return customer!
Absolutely superb customer service. Just what you would expect from a luxury car dealer. Wonderful experience. Our sales consultant, Ricky, is out of this world. He went above and beyond to provide excellence. Buying a car is never an "exciting" process but everyone at this dealership did their best to make it a good experience as I parted with my money for a nice car. Thank you Lexus of Memphis crew -- I'm very impressed.
Friendly prompt service. Get much better customer service from Lexus than I had from BMW/Mercedes.
Started looking for a small SUV. Found a good candidate in the RX350. Sales person was very knowledgeable and helpful.
This was the easiest purchase - ever! No haggling straight forward. Brian got us the vehicle that we wanted and best of all he tracked it from is assembly in Japan through the shipping progress
I recently purchased a GX 550 from Lexus of Memphis, and I couldn't be happier with the experience. Ricky Tran was incredibly helpful and kept me informed throughout the entire process, even though I had a down payment for 7 months. His dedication and consistent communication made the wait worthwhile. Ricky's professionalism and attention to detail ensured that everything went smoothly from start to finish. I highly recommend Lexus of Memphis and especially Ricky Tran for anyone looking to buy a Lexus. Thank you for the exceptional service!
I had the best experience with Caitlyn! I was lied to for no reason and disregarded at the Jackson Lexus dealership. Caitlyn was a godsend! She was very professional and so easy work with especially virtually. I was able to get the car of my dreams for a great price! I have nothing but amazing things to say about Caitlyn Roeder! If you get a chance to choose your salesperson, please choose Caitlyn! She's the best!!
An absolutely stellar experience in acquiring a Pre-Owned Acura RDX for our daughter, which included trading in a VW Beetle. Ask for John Lau in the Sales Department. I couldn't have asked for a better guide in walking us through the transaction.
My godson had work on his truck. Took less than an hour!
It's always a pleasure.
must say every body was very polite and helpful. thanks
Joey is top notch. Always on point and very professional. Courteous and trustworthy. I love the communication and his patience.
Great customer service
Great team that performs their job with pride and a great sense of care for all their customers needs.
After an unfortunately slow start, my experience was very positive. Everyone was considerate and helpful.
Excellent customer service with Mike McPherson!
Excellent Service! I came for recall (programing issues) and it was handled quickly and the staff was on top of it. Best experience I have ever had a service department. I can't say enough about how good the service was.
As can always be expected at LEXUS of MEMPHIS every one was helpful and fixed the problem I was having as quickly as possible
Mike is a true Professional “PROMOTE NOW “ He always have answers and not Excuses! Everyone’s friendly there and I’ll be buying my Next 2 Lexus’s there at year end! OohRah Semper Fi
Very professional
Did my first 5,000 mile service and it went smooth as silk. I was in and out within an hour and fifteen minutes!!
The service is always trustworthy, timely and per what was agreed upon. The loner was great, since I only have 1 car. The car was washed and vacuumed. I am please with the results.
Excellent service. Service was Timely. No hassle. Johnny was super nice, helpful, informative and efficient.
Service Dept is always friendly and helpful. Loaner was great. Service advisor always the best-Terry. He was not there this time and I had Jasmine and she was terrific.
Thanks to Johnny for never overcharging. Johnny is helpful in anyway he can be.
The service dept. has performed as required and usually have your vehicle ready as promised. I have usually only had maintenance done at this dealership.
Thank you to my service advisor Joey who assisted me with my GX 460 maintenance.
Have never had a better car service experience. I was in and out within 30 minutes and they called to give an update each day until my car was ready. Joey was amazing!
Big shoutout to Mike McPhearson and Lexus of Memphis for servicing and taking care of my Lexus today. Great Service. Great Folks. Thank You.
Lexus of Memphis is a quality dealer, ask for Gary Harbor if you’re in the market as you can’t go wrong!! Loving my RX 350
Lexus fixed my problem. Good job
Very positive experience overall-Johnny was excellent, he explained everything clearly and kept me informed throughout the process- the waiting room was maintained very well,including snacks-the wait time was reasonable and the Carr was returned washed
The services was good. The wait was not to long. There was a small miscommunication on my part. Overall, it was good.
Gary, Brian and the rest of the team at Lexus of Memphis made the whole process simple and quick, they went through all the options of the car took the time to set up car play with my phone and the finance process was very well explained and was on done electronically on the screen built into to his desktop. This is our 2nd car we have purchased from them.
We always ask for Mike. Fantastic communication! and service. Mike is east to work with
Excellent
Great dealership, good price
Joey and the whole staff are wonderful! Love the teamwork 😊
Friendly crew Timely appt Great waiting atmosphere
Required work was completed in timely manner. I was notified, and received my car earlier than expected.
This is our second purchase, and they have always been professional and easy to work with. They listen and help streamline the process.
John Lau was a great salesman! He really went above and beyond to get me the right car within the parameters l provided. The entire staff was terrific!
I am very excited to have become a Lexus owner and look forward to the support I am sure I will enjoy as long as I own my Lexus. Everyone I have dealt with at Lexus of Memphis have been so helpful. Sharon Jones
Everone was very professional and friendly. Car was actually completed a bit before the time that I was given. Was very comfortable in their customer lounge.
John Lau is a terrific salesman! He went above and beyond to get the right vehicle for me within the parameters l provided. The entire staff was great!
Super easy to work with and made it feel like we mattered to them as well. Great transaction.
Johnny was very knowledgeable about the service needs of my Lexus vehicle. He explained the services needed for my vehicle and didn’t try to get me to get unnecessary service performed. He has been able to get me a courtesy vehicle every time I’ve brought my vehicle in for service. Mr. Sherrod showed me in detail how to operate the features on the courtesy vehicle and not just hand me the keys and leave me to figure them out.
Lexus of Memphis was very helpful in their service. The service area was very clean, and the employees were very professional.
Friendly staff, clean servuce department. Work is always completed on time and is well done.