Customer Testimonials
Very good service workers and very knowledgeable staff. Always a good atmosphere when driving up to drop off my car. They make sure to notify you when your vehicle is ready for the next service.
I was extremely disappointed by my recent experiences with the service department, not once, but twice.
The latest issue centered around obtaining a loaner vehicle while my vehicle was being serviced. I had misplaced my physical driver’s license after returning from an international trip, but I provided a photo of my license along with my valid U.S. passport. Tennessee recognizes digital driver’s licenses, yet the dealership refused to accept anything other than a physical license card.
I also provided proof of insurance through my business. While the policy was issued under the business name, I was able ... Read More DealerRater - Jun 12, 2026
Exceptional service, great customer care, wonderful person to work with. Patience and knowledge always make me speechless
john made it very easy to buy a car. I appreciated that. very professional. would definitely use them again.
My wife and I were very impressed with the whole experience. From sales to service.
Lexus of Memphis went out of the way to help us get what we wanted
The ease of getting help when you need it and the great information the staff gives you during the time they are working on your car makes you feel like this Lexus site is truly makingan effort to serve their customers--Joey is a pleasure to work with and makes you feel like he is working for you.
My decision to purchase this vehicle was very problematic; Anthony was super helpful and we completed the deal in record time; the car was impeccably clean and ready for me when I needed it;
Very professional realistic work and very timely. Technical support and advisors were top notch all throughout the process.
Jekulve Hale was great. It means a lot to get great customer service. He kept me updated on my service and got me back in my car in no time..
The service was great ,as always. Joey, as usual was courteous and helpful. I was informed when the service time was extended.
I always have a wonder service experience at Lexus and Joey is the best, always so kind and helpful.
I am extremely disappointed with the service I received at this Lexus dealership. I had an 11:00 a.m. appointment for an oil change and diagnostic, and somehow the dealership still managed to keep my car for over 24 hours. The only issues addressed were the oil change, the diagnostic, and a gas cap replacement. That is an unacceptable amount of time for such minimal work.
When I asked whether they would offer any sort of discount or make things right because of the excessive delay, they refused outright. Even worse, the manager was rude, dismissive, and smart-alecky about the whole situation.
... Read More DealerRater - Apr 14, 2026
I took my car in for the 60k mile servicing. I asked if I could get the carpet vacuumed as well since they would be keeping the car overnight. I dropped it off Friday morning and returned Monday mid-morning to retrieve it. I was totally disappointed after receiving my car back and it not being cleaned. I was told that service would also run it through the wash bay as well. Unfortunately, only the 60k mile servicing was done. At this point, they probably didn't even do that either. I've post trust in this dealership.
Excellent service! My car looked brand new! Courteous and professional. Did not have to wait long to drop it off; quick pickup!
Very courteous and professional, Ricky helped me customized the car I ordered, and got my car as I wanted. He also showed me how to go through the main features on the setting. Thanks
The service was great and I felt that my queries and need are being answered clearly.
Very professional and courteous. Great team environment. Iam Very satisfied with the service I received.
Really nice people who treat you with kindness and respect. Particularly, the gent that I always interact with, Joey Guasco. He is a helpful and kind fellow. I would recommend him to anyone who owns a Lexus
Service was exceptional from start to. finish! Waiting room was very nice as well. Kept me informed of what was going on and the wait went by fast.
Excellent people to take care of you. Bought a used Lexus ES and they did everything we asked them to do. Great car. Second time we bought a car from them. Thanks
Great service - handled recalls and service in a timely manner!Due to ice storm able to accommodate multiple appointment changes
On time great service kind caring, friendly nice lounge great snacks, lounge clean and comfortable.
My sales person, Mr Cornelius “CJ”, was very professional! Easy to work with and explained the car featues in detail.
The Lexus of Memphis personnel is amazing. Everyone greeted me cordially and I felt valued. The service was fast and professional. Jessica was my Service Consultant. She is awesome and her customer service is impeccable. Her passion for service did not go unnoticed. I left the dealership feeling very satisfied.
My experience at Lexus of Memphis was fantastic. My service advisor Jessica was awesome! She was very helpful and thorough throughout my entire vehicle service.
Anthony Williams provided excellent service. Friendly and professional! Never had such an enjoyable experience buying a car.
This dealership was excellent. Even though I was from out of town, they still treated me like I was a regular customer. The service was very prompt. The staff was very friendly.
Amazing Salesman and amazing customer service.Mr Anthony is Mr Lexus. The restroom is nice and customer waiting area is also nice.
I took my Gx 550 in for brake issue that Lexus is having on the model that i have. easy process
EVERY employee at Lexus Memphis goes “ABOVE AND BEYOND” to make sure their customers and vehicles are taken care of!
Paige was great to work with given her knowledge of the product line and customer approach. She used a balanced approach with her communication, she was available & responsive without being pushy or aggressive. She did a great job of setting up the purchase experience providing options and quick responses to questions. Thank you Paige!
Last minute 35k service just before Christmas. They got me right in and out in 2 hours. Great service.
When my 2 year old Lexus 350 wouldn’t start on a cold December morning, I alerted Lexus of Memphis’s service department and they were able to send Roadside Assistance within the hour to replace my battery with a brand new battery at no charge. Thank you!
I appreciate service consultant Joey Guasco who always assists me with maintenance on my car. Also, I feel welcomed when I drive on the lot.
Great experience. The service needed was easy to schedule. I was provided a loaner during service of my vehicle which is a great benefit. I was quickly notified upon completion.
Great Job! Sorry for the late review. The email got lost in with other unread mail. Overall, the maintenance service was outstanding. Everything went as planned. Wait time was on par, waiting area was clean and refreshing with amenities, and the personnel servitudes were welcoming. Kudos to the whole staff.
Wonderful Experience from start to finish. Mike always lets me know exactly what to expect and what will be done during my service including the price on the front end.
The appointment was easy to schedule The service was performed on the date and time scheduled. The quality of the work was exceptional
Everyone was so nice and kind. Very patient and welcoming. Great experience. Very understanding staff
Service was good. CJ was very knowledgeable about the car i purchased. Thank you again
I like the service department. Johnie’s my service guy is the best. Thanks Johnnie
The friendliest people ever. I have been dealing with Lexus of Memphis for 15 years. Their Service Department is excellent. Recently purchased a new RX 350 and a used GX 460. The Sales Department is also top notch. Would recommend this dealership to any andd all.
Excellent in every way! Could not have been better, John McCoy did an excellent job explaining all the purchase details
Very courteous staff who provided outstanding service. Pros and cons were explained to us so we can decide for our own benefit.
We didn’t receive the results of the 21 point inspection. I called our service rep and left a message but still no response a week later.
Before our service was finished, Monte told us that we needed brakes and a spark plug change. I told Monte we didn’t have any time to wait that day. When we went to his office to check out, my husband began to sit down and he said you don’t have to seat I have your paperwork. He didn’t have time to go over the estimate for the brakes or spark plugs. Will not attempt to sit at his desk again.
Recently, I was in to have my key fob programmed. There were issues because the fob I had didn’t fit my car. Cooper went out of his way to help me clear up the situation. He was very attentive, friendly, and knowledgeable about how to handle the situation. I was very impressed!
always crowded, make appointment in advance, quality workmanship, pleasant people that work there. this is my 3rd Lexus--would recommend
This Place is wonderful!!! Everything was flawless from beginning til i received my car that was ordered.
Johnny and Mark provided great service by picking up my car and providing a loaner car. It made it a more enjoyable birthday for me.
John was wonderful from the beginning to the end of our experience. Very personable, professional, patient and knowledgeable.
CJ provided a very seamless process in purchasing my new SUV he was happy to help and the only one who came out to help after walking the lot for 15 minutes.
Very smooth process. Johnny and everyone involved were very helpful & knowledgeable. We were very satisfied.
John McCoy was very knowledgeable and helpful. No high pressure and no excessive contact. John was quite customer oriented.
My sales consultant Gary Harber made the entire buying process for my new Lexus smooth, transparent, and enjoyable. He took as much time as was needed to find exactly what I was looking for. When my Lexus completed the build stage he advised me through every step of the shipping from Japan to the arrival at the dealership. Great communication and genuine professionalism. The delivery experience was excellent, my new 2025 Lexus IS350 was exactly what I picked out and waited for. Brian and Stefan Smith made me feel like family and are great owners to work with. I would also ... Read More DealerRater - Jul 31, 2025
Joey promptly took care of myLexus LS 500. The tire was flat and was replaced with a new tire. I have the Tire Warranty package. I am very impressed with the Service Department at Memphis Lexus, since I had always owned Cadillacs for the past 33 years. I absolutely love my LS 500 and love this Lexus dealership !!!
Johnny made sure my car service was done right and on time. The service department is the best.
Excellent Lexus Dealer in Memphis for many years ... I have purchased several cars there and have always had a good experience. Anthony Williams is extremely knowledgeable of Lexus cars and the sales environment and was very helpful to me with my recent purchase.
Trust in an important factor when making a major purchase, such as an automobile, and I have complete trust in Lexus of Memphis and their personnel and have for many years. As an added bonus, the Service department at Lexus of Memphis, with Gary York as Service Director and Mike McPherson as Service Consultant is an outstanding ... Read More DealerRater - Jul 25, 2025
John is a great salesman! He was attentive to our needs and very patient with us in answering our questions and making our decision with no pressure! The business manager was great as well. I highly recommend them and the dealership.
I didn't have at at all. They were ready at my scheduled appt time. Johnny was very personal and the work was done quickly & efficiently.
Very personable, very detail oriented in serving their clients and always takes the very best care of your automobile.
Everything went very smoothly and quicker than I anticipated! Waiting area was very clean and friendly and supplied with beverages and snacks!
Terry is amazing! He always gives such wonderful customer service!! Very pleased as always! Thank you, Terry!
The salesman Ricky was nice, professional and friendly. Ricky was very knowledgeable and helpful to answer our questions.
I have purchased no less than 5 cars from this dealership and could not be more please with there front line sales team and the service after the sale, though the service department, Thank you Gary Harber(Sales) and Johnny Robertson( Service), making owning a Lexus a great experience!
Lexus of Memphis is an outstanding dealership. The facilities are impeccably maintained. All personnel are courteous, helpful and professional.
I have the best service rep at Lexus. He is very personable and does not try to out talk you. You tell him your service needs and we discuss.
The Lexus Service Department is the best I ever visited. My Service Advisor, Johnny Robertson, was very professional, courteous, and customer-oriented.
Very efficient, extremely knowledgeable in what they do. Not pushy, they don’t tried to sell you just anything, they want the customer to be happy.
We have purchased from and have been getting service from here for 10+ years. Joey has been fantastic, always knowledgeable and courteous and works around my schedule to get me in as quick as possible. I would highly suggest working with this dealership.
I am never disappointed with my customer support with Terry Cade and his team members at Lexus od Memphis.
I appreciate the excellent customer service that Joey Guasco provides. Also, the other associates provide excellent customer service.
I had an exceptional experience on 4/18/25. The service advisor ensured that my vehicle was serviced very timely. The waiting area was neat and refreshments were provided for the customers.
Great experience, no pressure from anyone. Previous lease was turned into a purchase. Everyone was extremely helpful and friendly.
Sharon and Mike went well "ABOVE AND BEYOND" to help me when the battery on my RX began giving me warnings. They worked me in and my battery was replaced. LOVE the Service Department at Lexus of Memphis.
Dealership was nice and pleasant.. salesman and financial advisor was very understanding..I would recommend this to my families and friends
Joey is a great service rep. However, I got my car back without the service sticker being changed on the windshield. It makes me wonder what else the service department forgot to do. Hard to give 5 stars when they miss the small stuff and make one wonder about the big stuff.
Great and helpful salesperson. Sean explained most of the car’s features and invited me back to help me if I had more questions.
I had a great experience with Lexus of Memphis. I bought the car I had been looking for from my home in West Monroe, LA. My salesman was very helpful from start to finish. He even met me part way to deliver the car and take my trade in to Memphis.
The Service Department at Lexus of Memphis is always courteous and professional. Montae Nevels and Jasmine Middleton are always helpful and honest. I highly recommend them.
Joey is the BEST!!! He is very knowledgeable and very professional. Been using him for 10 years! Great service!!
Outstanding! Can't say enough about how great they treat their customers. We are return customers because of the way we have been treated us in the past. Stephen did an outstanding job from our first phone call until we signed the papers. Gary is still the service manager so we know how we will be treated in the service department. Thanks again, Lexus of Memphis.
Johnny was a great rep and I enjoyed my first service experience with him. I look forward to my next service with John
All of the associates were extremely friendly and helpful.Joey was very knowledgeable and professional while handling everything very efficiently.
Any interactions I have had with Lexus of Memphis has been efficient, pleasing and overall very good. The service is quick and the associates are polite, what more could you ask for!
Very nice well outfitted and clean dealership. Service department was well aware of my needs and treated me well. Will definitely use them again.
The Lexus of Memphis dealership has been very helpful in assisting me with finding a 2025 vehicle and delivering it to me! Excellent job! I am looking forward to continuing The relationship at this level.
The dealership is easy to work with. I’m able to get an appointment in a reasonable time and they are courteous and thorough when you arrive. Theirs is great communication during the process and easy pick up.
Everyone was very polite and professional. I highly recommend Lexus if Memphis. I would definitely buy from them again
He is a very knowledgeable and did his best effort to have car Help us a lot including Mr.Epps
Outstanding communication, timely service, gave me a nice loaner since it was going to be a longer service, washed and filled up my car. Incredibly polite, extremely nice waiting rooms and restrooms, complimentary snacks. I have zero complaints
Very professional and caring personnel who welcome you at all time. The facility is clean and inviting.
Thank you Ricky for your great service and care you gave Larry and me. Looking forward to driving another Lexus for many years.
I was very pleased with the great service I received at Lexus of Memphis and I bought a car days later. This is my third Lexus and I wouldn't drive any other car. I was very grateful for the care and excellent knowledge of Caitlyn Roeder. Her guidance was worth its weight in gold. An unexpected and added bonus was meeting Conner Boruff, your tech guru. I will definitely be contacting him again to learn more about my car. I did not grow up in the digital age and having Conner on board was a brilliant move on someone'... Read More DealerRater - Jan 19, 2025
LEXUS OF MEMPHIS provides the best quality and service and is known for its great customer service. The sales people are professional and knowledgeable and I have enjoyed working with Anthony on several LEXUS automobile purchases over the past 9 years. The service department is great. Mike usually helps me when I bring my LEXUS in for routine maintenance work and to keep my car running efficiently and safely, Mike provides recommendations and pricing prior to service and also is very attentive to details and provides excellent and professional personal service to take care of the car and provide updates as ... Read More DealerRater - Jan 18, 2025
Stephen was professional and knowledgeable. He answered my questions and was patient because I am not tech savvy. I would recommend him to everyone.
Sales experience was straight forward and honest. They did not try to add on items at the last minute. I think document fees are a rip off, but everyone in town does it. My main complaint is: Don't send a follow up email and say you are always available for help after the sale and then do not even respond to my questions. I guess once the salesman makes the sale, it's up to me to contact the service department for simple questions.
Strongly recommend this Dealership for vehicle purchases, as I have purchased multiple vehicle from them over the years, and my experience has always been good. My sales person, Gary Harber is great, easy to work with, and provided a great purchase experience!!! The service department is the best that I have every dealt with!!!
Lexus of Memphis has the finest Service Department I have ever dealt with. I've been a customer since 2000, working with Gary York and Mike McPherson. Their staff of Advisors, mechanics and technicians communicate well and are excellent in their work of preventive maintenance and repairs, when needed.