We welcome the opportunity to learn about how we can improve our services. One of the best ways we can do this is by listening to our customers. We would greatly appreciate it if you would take the time to fill out the form below!
It's a classy place. Take your wallet. If you can't afford a Lexus, don't drive one. The LS500 was $100,000. Nicest waiting room lounge at a car dealership I've ever seen. Free snacks, coffee, tea, water.
This was my first service appointment with Lexus of Memphis. I was VERY impressed
And pleased with the service. Johnny was thorough and was a great service consultant. He kept me informed and was able to deep dive and see if I had any discounts or deals Since I just purchase and being my first service. Which I did from the warranties abs some things fell in with that. Yeah for me!!
Waiting room Was great. Comfortable enough. Social distanced well. Complimentary snacks (good ones) and drinks- nice selection for whatever your dietary choices are. Overall great experience, service attendants were super friendly and patient with any questions I had.... More
My experience with Lexus of Memphis was definitely both pleasurable & memorable. I’ve never encountered such an awesome staff who exhibited lagniappe service. Tom Burgess & Ron were awesome and made the ease of purchasing a vehicle extremely effortless. Top notch service is definitely an understatement. I wasn’t treated as just another customer & left the dealership feeling like I truly mattered!!!
My experience in purchasing my new Lexus SUV from Lexus of Memphis was excellent. Even though I live in another state and did not get to see or drive the car before purchasing, I felt completely confident that I was getting a fantastic car. I worked with Gary through the purchase and he was quick to answer all of my questions and worked well with my local credit union loan advisor. He was prompt and thorough with all of the paperwork which made the process go smoothly.
When Iarrived at the dealership, everyone I encountered was friendly, welcoming and helpful. My SUV far surpassed what I even expected. The most fun part was getting to drive it home! If you are looking for a new vehicle, Lexus of Memphis is the place to go! They have a reputation for outstanding quality, honesty and integrity. Check it out!... More
My experience with Damian and Lexus of Memphis was a great one. I dropped my car for the 25,000 mile tire rotation, stepped over to the customer waiting lounge grabbed some coffee and was able to get some work done during the wait. Pretty stemless experience. Got my text, paid online, Damian had my paperwork ready and I headed on in to the office. Great Job!
I’ve driven Lexus cars for years and the service department has always been so pleasant to work with. They are always professional and courteous and solve any issues I may have. Mike, Terry, Joey and of course the Service manager Gary York are the best!
I drove cross country in a older model Lexus that I recently purchased. I wanted to get a check up and address some concerns I noticed on the drive. It was my first time taking a vehicle into a dealership service department for work, and I was slightly apprehensive about getting the old ‘bait and switch’.
Well, the opposite happened. I met and worked with Johnny in the service department. He was incredibly helpful and kind. He explained exactly what the recommended services were and gave me options for what I should do to my truck. He did not try to oversell me, but made everything very clear and concise. It was the first time I ever felt empowered when doing anything with a car.
My truck runs better than when I brought it in and I have a lot of confidence in the work that was done. It’s too bad I don’t live in Memphis because I would always bring my truck in to see Johnny and the folks who fixed her up!
Go to Lexus of Memphis and ask for Johnny! You won’t regret it.... More
Damian took good care of me with setting me up with a loaner that my wife and I were looking to purchase. We loved it and ended up buying the car! Damian has exceptional customer service.
I enjoyed and will always compliment how awesome, fast, and efficient my service was. They didn’t hesitate to get my car in and out in no time.Not to mention an awesome customer lounge that will have you spoiled.Thanks Mike and the team for making my experience a Very Good ONE‼️???